Bioniks

Bioniks

Bioniks

Repositioning a Global Tech Social Enterprise

Repositioning a Global Tech Social Enterprise

Repositioning a Global Tech Social Enterprise

Scroll down to see the case study!

Scroll down to see the case study!

Scroll down to see the case study!

My Role

UX Designer

Researcher, UX Copywriter, Website Designer

Team

Pir Mufaz - Graphic Designer

Taha Faisal - Graphic Designer

Omer Syed - Illustrator

Hania Sherwani - Photographer

Abqurah Shauqat - Photgrapher

Timeline

4 months

Overview

Bioniks is a 1 in 24 global bionic limb manufacturing company in Pakistan that caters to SEC A and SEC C of Pakistan.


This project focused on repositioning a cutting-edge prosthetics company to break free from the misconception of being a welfare organization that serves on SEC C.


Through in-depth research and competitive analysis, we developed a strategic branding and UX overhaul, encompassing a website revamp, social media, film, and a comic book, to establish the brand as a leader in prosthetic innovation.

Disciplines

Design Thinking

User Experience

UX Copywriting

User Interface

Responsibilities

UX Research

Brand Design

Wireframing

Prototyping

Tools

Figma

Figjam

Adobe Illustrator

Adobe Photoshop

HIGHLIGHTS

HIGHLIGHTS

HIGHLIGHTS

A A-Z brand campaign elevating Bionik's brand image as a cutting-edge tech leader, exuding a premium feel across all touchpoints.

A A-Z brand campaign elevating Bionik's brand image as a cutting-edge tech leader, exuding a premium feel across all touchpoints.

A A-Z brand campaign elevating Bionik's brand image as a cutting-edge tech leader, exuding a premium feel across all touchpoints.

0.1

Homepage (Revamp)

PROTOTYPE

0.1

Homepage (Revamp)

PROTOTYPE

0.1

Homepage (Revamp)

PROTOTYPE

0.2

Get in Touch (Revamp)

PROTOTYPE

0.2

Get in Touch (Revamp)

PROTOTYPE

0.2

Get in Touch (Revamp)

PROTOTYPE

0.3

Products (Revamp)

PROTOTYPE

0.3

Products (Revamp)

PROTOTYPE

0.3

Products (Revamp)

PROTOTYPE

0.4

Information Booklet

DEFINE

0.4

Information Booklet

DEFINE

0.4

Information Booklet

DEFINE

0.5

Information Booklet

PROTOTYPE

0.5

Information Booklet

PROTOTYPE

0.5

Information Booklet

PROTOTYPE

0.6

Social Media Design

PROTOTYPE

0.6

Social Media Design

PROTOTYPE

0.6

Social Media Design

PROTOTYPE

0.7

Comic Book Design

PROTOTYPE

0.7

Comic Book Design

PROTOTYPE

0.7

Comic Book Design

PROTOTYPE

CONTEXT

CONTEXT

CONTEXT

Restoring more than just mobility.

Restoring more than just mobility.

Restoring more than just mobility.

Understanding the need.

Understanding the need.

Understanding the need.

Losing a limb means losing everyday independence: simple actions like brushing hair or holding a hand become challenges. Over 200,000 people in Pakistan face this reality each year due to accidents, illness, or congenital conditions. The struggle is more than physical; many amputees battle depression, strained relationships, and a lost sense of identity, making reintegration into daily life an uphill battle (Fig 1.0).

Losing a limb means losing everyday independence: simple actions like brushing hair or holding a hand become challenges. Over 200,000 people in Pakistan face this reality each year due to accidents, illness, or congenital conditions. The struggle is more than physical; many amputees battle depression, strained relationships, and a lost sense of identity, making reintegration into daily life an uphill battle (Fig 1.0).

Losing a limb means losing everyday independence: simple actions like brushing hair or holding a hand become challenges. Over 200,000 people in Pakistan face this reality each year due to accidents, illness, or congenital conditions. The struggle is more than physical; many amputees battle depression, strained relationships, and a lost sense of identity, making reintegration into daily life an uphill battle (Fig 1.0).

1.0

As-is Journey Map

EMPATHISE

1.0

As-is Journey Map

EMPATHISE

1.0

As-is Journey Map

EMPATHISE

Technology bridges the gap.

Technology bridges the gap.

Technology bridges the gap.

Prosthetics bridge this gap, from static limbs to AI-powered bionic solutions, restoring not just movement but independence and confidence.

Prosthetics bridge this gap, from static limbs to AI-powered bionic solutions, restoring not just movement but independence and confidence.

Prosthetics bridge this gap, from static limbs to AI-powered bionic solutions, restoring not just movement but independence and confidence.

Hover over to see details of each type

Click to see details of each type.

Click to see details of each type

Cosmetic Prosthetics

Pro

  • Able to blend in

Con

  • No functionality

Cosmetic Prosthetics

Pro

  • Able to blend in

Con

  • No functionality

Cosmetic Prosthetics

Pro

  • Able to blend in

Con

  • No functionality

Trad Myoelectric

Pro

  • Functional

  • Muscle controlled

Con

  • Limited movements

  • Heavy

Trad Myoelectric

Pro

  • Functional

  • Muscle controlled

Con

  • Limited movements

  • Heavy

Trad Myoelectric

Pro

  • Functional

  • Muscle controlled

Con

  • Limited movements

  • Heavy

Bionic Limb

Pro

  • More natural control

  • Light-weight

Con

  • Expensive

Bionic Limb

Pro

  • More natural control

  • Light-weight

Con

  • Expensive

Bionic Limb

Pro

  • More natural control

  • Light-weight

Con

  • Expensive

PROBLEM

PROBLEM

PROBLEM

Local innovation in a global market.

Local innovation in a global market.

Local innovation in a global market.

A social enterprise.

A social enterprise.

A social enterprise.

Bioniks, Pakistan’s only bionic prosthetics provider and one of just 24 globally, has pioneered AI-powered prosthetics since 2016. Through its dual-access model, it serves both affluent consumers (SEC A & B) and underprivileged (SEC C) via its welfare initiative.

Bioniks, Pakistan’s only bionic prosthetics provider and one of just 24 globally, has pioneered AI-powered prosthetics since 2016. Through its dual-access model, it serves both affluent consumers (SEC A & B) and underprivileged (SEC C) via its welfare initiative.

Bioniks, Pakistan’s only bionic prosthetics provider and one of just 24 globally, has pioneered AI-powered prosthetics since 2016. Through its dual-access model, it serves both affluent consumers (SEC A & B) and underprivileged (SEC C) via its welfare initiative.

Bioniks

Bioniks

Bioniks

  • Serves SEC A and B plus

  • Bionik Arm is available at a price in Pakistan for 5 lacs (2000$)

  • International standard, cost effective

  • Shorter waiting time

  • Serves SEC A and B plus

  • Bionik Arm is available at a price in Pakistan for 5 lacs (2000$)

  • International standard, cost effective

  • Shorter waiting time

  • Serves SEC A and B plus

  • Bionik Arm is available at a price in Pakistan for 5 lacs (2000$)

  • International standard, cost effective

  • Shorter waiting time

Bioniks Welfare

Bioniks Welfare

Bioniks Welfare

  • Serves SEC C

  • Longer waiting time

  • Free of cost

  • Serves SEC C

  • Longer waiting time

  • Free of cost

  • Serves SEC C

  • Longer waiting time

  • Free of cost

Bioniks catered to over 650+ people since 2016 to 2023 of which 80% comprised of SEC C.

Bioniks catered to over 650+ people since 2016 to 2023 of which 80% comprised of SEC C.

2.0

Competitor Analysis

DEFINE

2.0

Competitor Analysis

DEFINE

2.0

Competitor Analysis

DEFINE

2.1

Swot Analysis

DEFINE

2.1

Swot Analysis

DEFINE

2.1

Swot Analysis

DEFINE

PROBLEM STATEMENT

PROBLEM STATEMENT

PROBLEM STATEMENT

Bioniks is misperceived as a welfare organisation locally, limiting its ability to compete effectively as a global prosthetics brand despite having cutting-edge products.

Bioniks is misperceived as a welfare organisation locally, limiting its ability to compete effectively as a global prosthetics brand despite having cutting-edge products.

Bioniks is misperceived as a welfare organisation locally, limiting its ability to compete effectively as a global prosthetics brand despite having cutting-edge products.

A misunderstood identity.

A misunderstood identity.

A misunderstood identity.

My team and I conducted interviews of Bioniks' existing users in SEC A & B, individuals with limb loss, and the company's team members (Fig 2.2, 2.3) to understand why this misconception existed. This was what we gathered:

My team and I conducted interviews of Bioniks' existing users in SEC A & B, individuals with limb loss, and the company's team members (Fig 2.2, 2.3) to understand why this misconception existed. This was what we gathered:

My team and I conducted interviews of Bioniks' existing users in SEC A & B, individuals with limb loss, and the company's team members (Fig 2.2, 2.3) to understand why this misconception existed. This was what we gathered:

Lack of Awareness

Lack of Awareness

Despite being in the market for over 9 years, many had not even head about Bioniks as compared to their competitors.

Despite being in the market for over 9 years, many had not even head about Bioniks as compared to their competitors.

Online presence welfare focused

Online presence welfare focused

Interviewees with limb loss were surprised when they were told Bioniks serves SEC A & B. This was due to their online presences mostly showcasing SEC C in their posts.

Interviewees with limb loss were surprised when they were told Bioniks serves SEC A & B. This was due to their online presences mostly showcasing SEC C in their posts.

Questioning quality

Questioning quality

Many questioned the quality of Bioniks products, whether it was up to the mark as compared to international standards.

Many questioned the quality of Bioniks products, whether it was up to the mark as compared to international standards.

Scattered information

Scattered information

For those who were interested in Bioniks, it was difficult for them to get information on Bionik's products through the company's profiles.

For those who were interested in Bioniks, it was difficult for them to get information on Bionik's products through the company's profiles.

2.2

Intervews

EMPATHISE

2.2

Intervews

EMPATHISE

2.2

Intervews

EMPATHISE

2.3

Interview Information

DEFINE

2.3

Interview Information

DEFINE

2.3

Interview Information

DEFINE

Identifying usability gaps

Identifying usability gaps

Identifying usability gaps

This heuristic evaluation follows Jakob Nielsen’s 10 Usability Heuristics for User Interface Design (NNGroup) to identify usability issues affecting user experience. By assessing key principles, this analysis highlights critical gaps that hinder usability, clarity, and trust. (Fig 2.4, 2.5)

This heuristic evaluation follows Jakob Nielsen’s 10 Usability Heuristics for User Interface Design (NNGroup) to identify usability issues affecting user experience. By assessing key principles, this analysis highlights critical gaps that hinder usability, clarity, and trust. (Fig 2.4, 2.5)

This heuristic evaluation follows Jakob Nielsen’s 10 Usability Heuristics for User Interface Design (NNGroup) to identify usability issues affecting user experience. By assessing key principles, this analysis highlights critical gaps that hinder usability, clarity, and trust. (Fig 2.4, 2.5)

Unclear Purchase Process

Unclear Purchase Process

The buying process lacks clarity, especially for users outside Karachi, violating Visibility of System Status and User Control & Freedom. Without clear steps, users are uncertain how to proceed.

The buying process lacks clarity, especially for users outside Karachi, violating Visibility of System Status and User Control & Freedom. Without clear steps, users are uncertain how to proceed.

Navigation & CTA Issues

Navigation & CTA Issues

The CTA button becomes difficult to locate as users navigate deeper into the site, breaking User Control & Freedom and Consistency & Standards, disrupting task completion.

The CTA button becomes difficult to locate as users navigate deeper into the site, breaking User Control & Freedom and Consistency & Standards, disrupting task completion.

Products Not Highlighted

Products Not Highlighted

Product offerings are buried within sections, making it difficult for users to recognize key information, conflicting with Recognition Over Recall and Visibility of System Status.

Product offerings are buried within sections, making it difficult for users to recognize key information, conflicting with Recognition Over Recall and Visibility of System Status.

UI Lacks Consistency

UI Lacks Consistency

Inconsistent typography, structure, and unclear offerings reduce credibility and usability, failing to meet Aesthetic & Minimalist Design and Consistency & Standards.

Inconsistent typography, structure, and unclear offerings reduce credibility and usability, failing to meet Aesthetic & Minimalist Design and Consistency & Standards.

Missing Trust-Building Elements

Missing Trust-Building Elements

Lack of testimonials, certifications from healthcare professionals reduces trust, making it harder for users to validate credibility.

Lack of testimonials, certifications from healthcare professionals reduces trust, making it harder for users to validate credibility.

2.4

Heuristics Analysis

DEFINE

2.4

Heuristics Analysis

DEFINE

2.4

Heuristics Analysis

DEFINE

2.5

Old website of Bioniks

DEFINE

2.5

Old website of Bioniks

DEFINE

2.5

Old website of Bioniks

DEFINE

TARGET AUDIENCE

TARGET AUDIENCE

TARGET AUDIENCE

User focused, through and through.

User focused, through and through.

User focused, through and through.

Understanding the user.

Understanding the user.

Understanding the user.

We had a clear idea who we needed to target in order to fix this misconception. It was important to define this target in order to cater to their needs. (Fig 3.0-3.3)

We had a clear idea who we needed to target in order to fix this misconception. It was important to define this target in order to cater to their needs. (Fig 3.0-3.3)

We had a clear idea who we needed to target in order to fix this misconception. It was important to define this target in order to cater to their needs. (Fig 3.0-3.3)

SEC A & B of Pakistan

SEC A & B of Pakistan

SEC A & B of Pakistan

  • Primary target audience

  • Individuals with limb differences and their families

  • Age 25-50

  • Able to afford the product

  • Primary target audience

  • Individuals with limb differences and their families

  • Age 25-50

  • Able to afford the product

  • Primary target audience

  • Individuals with limb differences and their families

  • Age 25-50

  • Able to afford the product

Healthcare Professionals

Healthcare Professionals

Healthcare Professionals

  • Secondary target audience

  • Prosthetists, orthopaedic surgeons, physical therapists

  • Vouch for Bionik's products to give it more viability.

  • Secondary target audience

  • Prosthetists, orthopaedic surgeons, physical therapists

  • Vouch for Bionik's products to give it more viability.

  • Secondary target audience

  • Prosthetists, orthopaedic surgeons, physical therapists

  • Vouch for Bionik's products to give it more viability.

3.0

User Persona of Primary TA

DEFINE

3.0

User Persona of Primary TA

DEFINE

3.0

User Persona of Primary TA

DEFINE

3.1

User Persona of Secondary TA

DEFINE

3.1

User Persona of Secondary TA

DEFINE

3.1

User Persona of Secondary TA

DEFINE

3.2

To-be User Journey of Primary TA

DEFINE

3.2

To-be User Journey of Primary TA

DEFINE

3.2

To-be User Journey of Primary TA

DEFINE

3.3

Empathy Map

DEFINE

3.3

Empathy Map

DEFINE

3.3

Empathy Map

DEFINE

OBJECTIVE

OBJECTIVE

OBJECTIVE

A new image.

A new image.

A new image.

Make it high-tech.

Make it high-tech.

Make it high-tech.

We needed to change the way Bionik's was viewed: we needed to transform it into a premium, cutting edge brand, thereby enhancing its competitiveness in the local and global market.

We needed to change the way Bionik's was viewed: we needed to transform it into a premium, cutting edge brand, thereby enhancing its competitiveness in the local and global market.

We needed to change the way Bionik's was viewed: we needed to transform it into a premium, cutting edge brand, thereby enhancing its competitiveness in the local and global market.

SOLUTION

SOLUTION

A full-scale brand campaign elevating Bionik as a cutting-edge tech leader, exuding a premium feel across all touchpoints.

A full-scale brand campaign elevating Bionik as a cutting-edge tech leader, exuding a premium feel across all touchpoints.

A full-scale brand campaign elevating Bionik as a cutting-edge tech leader, exuding a premium feel across all touchpoints.

Power in your hand.

Power in your hand.

Power in your hand.

The big idea was to launch a campaign that made having a bionic arm a symbol of power, not pity.

The big idea was to launch a campaign that made having a bionic arm a symbol of power, not pity.

The big idea was to launch a campaign that made having a bionic arm a symbol of power, not pity.

VISUAL LANGUAGE

VISUAL LANGUAGE

VISUAL LANGUAGE

Sleek. Premium. High Tech.

Sleek. Premium. High Tech.

Sleek. Premium. High Tech.

A new look.

A new look.

A new look.

With high tech and premium being the main keywords, a confident and bold visual language was needed. To achieve this, high contrasting colours paired with sans font was our way. (Fig 5.0 - 5.2)

With high tech and premium being the main keywords, a confident and bold visual language was needed. To achieve this, high contrasting colours paired with sans font was our way. (Fig 5.0 - 5.2)

With high tech and premium being the main keywords, a confident and bold visual language was needed. To achieve this, high contrasting colours paired with sans font was our way. (Fig 5.0 - 5.2)

5.0

Campaign Logo

IDEATE

5.0

Campaign Logo

IDEATE

5.0

Campaign Logo

IDEATE

5.1

Color Palatte

IDEATE

5.1

Color Palatte

IDEATE

5.1

Color Palatte

IDEATE

5.2

Font

IDEATE

5.2

Font

IDEATE

5.2

Font

IDEATE

Product in the spotlight.

Product in the spotlight.

Product in the spotlight.

We needed to completely revamp this company's brand image so my team took over 150+ product photographs which were later utilised as assets throughout the deliverables (Fig 5.3).

We needed to completely revamp this company's brand image so my team took over 150+ product photographs which were later utilised as assets throughout the deliverables (Fig 5.3).

We needed to completely revamp this company's brand image so my team took over 150+ product photographs which were later utilised as assets throughout the deliverables (Fig 5.3).

5.3

Photographs by Hania & Abqurah

IDEATE

5.3

Photographs by Hania & Abqurah

IDEATE

5.3

Photographs by Hania & Abqurah

IDEATE

FINAL DESIGNS

FINAL DESIGNS

FINAL DESIGNS

The future of Bioniks.

The future of Bioniks.

The future of Bioniks.

Navigation that feels natural.

Navigation that feels natural.

Navigation that feels natural.

The navigation was redesigned to enhance findability, clarity, and user control, addressing key usability gaps (Fig 6.0). Previously, critical actions were buried, making it difficult for users to access information and complete tasks. The new information architecture streamlined the structure, reducing cognitive load and improving scanability. High-contrast elements and a bold yet minimal visual language reinforced recognition over recall, ensuring a more intuitive and efficient browsing experience (Fig 6.1).

The navigation was redesigned to enhance findability, clarity, and user control, addressing key usability gaps (Fig 6.0). Previously, critical actions were buried, making it difficult for users to access information and complete tasks. The new information architecture streamlined the structure, reducing cognitive load and improving scanability. High-contrast elements and a bold yet minimal visual language reinforced recognition over recall, ensuring a more intuitive and efficient browsing experience (Fig 6.1).

The navigation was redesigned to enhance findability, clarity, and user control, addressing key usability gaps (Fig 6.0). Previously, critical actions were buried, making it difficult for users to access information and complete tasks. The new information architecture streamlined the structure, reducing cognitive load and improving scanability. High-contrast elements and a bold yet minimal visual language reinforced recognition over recall, ensuring a more intuitive and efficient browsing experience (Fig 6.1).

6.0

Website Information Architecture

DEFINE

6.0

Website Information Architecture

DEFINE

6.0

Website Information Architecture

DEFINE

6.1

Homepage (Revamp)

PROTOTYPE

6.1

Homepage (Revamp)

PROTOTYPE

6.1

Homepage (Revamp)

PROTOTYPE

A strong brand voice.

A strong brand voice.

A strong brand voice.

Clear, strategic UX writing was integrated to reinforce Bioniks as a premium, socially conscious, and trusted leader in prosthetics. Addressing earlier gaps in credibility and clarity, the new content establishes trust through certifications, impact-driven storytelling, and a confident tone. Every word is designed to guide users effortlessly while reinforcing Bioniks’ commitment to innovation and empowerment (Fig 6.2, 6.3).

Clear, strategic UX writing was integrated to reinforce Bioniks as a premium, socially conscious, and trusted leader in prosthetics. Addressing earlier gaps in credibility and clarity, the new content establishes trust through certifications, impact-driven storytelling, and a confident tone. Every word is designed to guide users effortlessly while reinforcing Bioniks’ commitment to innovation and empowerment (Fig 6.2, 6.3).

Clear, strategic UX writing was integrated to reinforce Bioniks as a premium, socially conscious, and trusted leader in prosthetics. Addressing earlier gaps in credibility and clarity, the new content establishes trust through certifications, impact-driven storytelling, and a confident tone. Every word is designed to guide users effortlessly while reinforcing Bioniks’ commitment to innovation and empowerment (Fig 6.2, 6.3).

6.2

About page (Revamp)

PROTOTYPE

6.2

About page (Revamp)

PROTOTYPE

6.2

About page (Revamp)

PROTOTYPE

6.3

Homepage (Revamp)

PROTOTYPE

6.3

Homepage (Revamp)

PROTOTYPE

6.3

Homepage (Revamp)

PROTOTYPE

Simplifying engagement and purchase.

Simplifying engagement and purchase.

Simplifying engagement and purchase.

A clear CTA and streamlined process were implemented to address earlier usability gaps, ensuring crisp user engagement and a frictionless purchase journey. The "Get in Touch" structure now provides direct access to essential information, reducing confusion and enhancing trust. (Fig 6.4, 6.5).

A clear CTA and streamlined process were implemented to address earlier usability gaps, ensuring crisp user engagement and a frictionless purchase journey. The "Get in Touch" structure now provides direct access to essential information, reducing confusion and enhancing trust. (Fig 6.4, 6.5).

A clear CTA and streamlined process were implemented to address earlier usability gaps, ensuring crisp user engagement and a frictionless purchase journey. The "Get in Touch" structure now provides direct access to essential information, reducing confusion and enhancing trust. (Fig 6.4, 6.5).

6.4

Get In Touch (Revamp)

PROTOTYPE

6.4

Get In Touch (Revamp)

PROTOTYPE

6.4

Get In Touch (Revamp)

PROTOTYPE

6.5

Get In Touch (Revamp)

PROTOTYPE

6.5

Get In Touch (Revamp)

PROTOTYPE

6.5

Get In Touch (Revamp)

PROTOTYPE

Technology at the core.

Technology at the core.

Technology at the core.

The design keeps key product details upfront, using progressive disclosure to make complex features easy to grasp. Emphasizing “High-Tech” as a core brand pillar, this section strengthens Bioniks' position among 24 global competitors while showcasing its advanced prosthetic capabilities. (Fig 6.6 - 6.8).

The design keeps key product details upfront, using progressive disclosure to make complex features easy to grasp. Emphasizing “High-Tech” as a core brand pillar, this section strengthens Bioniks' position among 24 global competitors while showcasing its advanced prosthetic capabilities. (Fig 6.6 - 6.8).

The design keeps key product details upfront, using progressive disclosure to make complex features easy to grasp. Emphasizing “High-Tech” as a core brand pillar, this section strengthens Bioniks' position among 24 global competitors while showcasing its advanced prosthetic capabilities. (Fig 6.6 - 6.8).

6.6

Product Page (Revamp)

PROTOTYPE

6.6

Product Page (Revamp)

PROTOTYPE

6.6

Product Page (Revamp)

PROTOTYPE

6.7

Features

PROTOTYPE

6.7

Features

PROTOTYPE

6.7

Features

PROTOTYPE

6.8

Technology

PROTOTYPE

6.8

Technology

PROTOTYPE

6.8

Technology

PROTOTYPE

Keeping Impact seperate

Keeping Impact seperate

Keeping Impact seperate

Separating impact from commerce ensured Bioniks' social mission remained visible and credible. Real stories built trust and emotional connection, reinforcing Bioniks as a human-centered, ethical leader in prosthetics.

Separating impact from commerce ensured Bioniks' social mission remained visible and credible. Real stories built trust and emotional connection, reinforcing Bioniks as a human-centered, ethical leader in prosthetics.

Separating impact from commerce ensured Bioniks' social mission remained visible and credible. Real stories built trust and emotional connection, reinforcing Bioniks as a human-centered, ethical leader in prosthetics.

6.9

Impact (Revamp)

PROTOTYPE

6.9

Impact (Revamp)

PROTOTYPE

6.9

Impact (Revamp)

PROTOTYPE

6.9

Impact (Revamp)

PROTOTYPE

6.9

Impact (Revamp)

PROTOTYPE

6.9

Impact (Revamp)

PROTOTYPE

Bridging trust with healthcare.

Bridging trust with healthcare.

Bridging trust with healthcare.

Designed for hospitals and healthcare professionals, the booklet provided clear, technical insights into Bioniks’ prosthetics. It addressed a key usability gap, credibility, ensuring informed decision-making in clinical settings. (Fig 7.0 - 7.2)

Designed for hospitals and healthcare professionals, the booklet provided clear, technical insights into Bioniks’ prosthetics. It addressed a key usability gap, credibility, ensuring informed decision-making in clinical settings. (Fig 7.0 - 7.2)

Designed for hospitals and healthcare professionals, the booklet provided clear, technical insights into Bioniks’ prosthetics. It addressed a key usability gap, credibility, ensuring informed decision-making in clinical settings. (Fig 7.0 - 7.2)

7.0

Booklet

PROTOTYPE

7.0

Booklet

PROTOTYPE

7.0

Booklet

PROTOTYPE

7.1

Booklet

PROTOTYPE

7.1

Booklet

PROTOTYPE

7.1

Booklet

PROTOTYPE

7.2

Booklet

PROTOTYPE

7.2

Booklet

PROTOTYPE

7.2

Booklet

PROTOTYPE

An online presence.

An online presence.

An online presence.

A strategic online presence was critical for accessibility and brand recall. Social media positioned Bioniks as an industry leader, fostering engagement and trust beyond physical spaces. (Fig 7.3).

A strategic online presence was critical for accessibility and brand recall. Social media positioned Bioniks as an industry leader, fostering engagement and trust beyond physical spaces. (Fig 7.3).

A strategic online presence was critical for accessibility and brand recall. Social media positioned Bioniks as an industry leader, fostering engagement and trust beyond physical spaces. (Fig 7.3).

7.3

Social Media Posts

PROTOTYPE

7.3

Social Media Posts

PROTOTYPE

7.3

Social Media Posts

PROTOTYPE

Empowering young users.

Empowering young users.

Empowering young users.

As the only provider serving children as young as four, a comic made prosthetics feel approachable. It tackled fear and uncertainty through storytelling, creating a child-friendly user experience. (Fig 7.4).

As the only provider serving children as young as four, a comic made prosthetics feel approachable. It tackled fear and uncertainty through storytelling, creating a child-friendly user experience. (Fig 7.4).

As the only provider serving children as young as four, a comic made prosthetics feel approachable. It tackled fear and uncertainty through storytelling, creating a child-friendly user experience. (Fig 7.4).

7.4

Comic Book

PROTOTYPE

7.4

Comic Book

PROTOTYPE

7.4

Comic Book

PROTOTYPE

RETROSPECTIVE

RETROSPECTIVE

RETROSPECTIVE

What's worked. What's next.

What's worked. What's next.

What's worked. What's next.

A HUGE SUCCESS

A HUGE SUCCESS

A HUGE SUCCESS

A research-driven, user-centered revamp increased engagement by 25% and boosted conversions by 30%, proving the impact of strategic design.

A research-driven, user-centered revamp increased engagement by 25% and boosted conversions by 30%, proving the impact of strategic design.

A research-driven, user-centered revamp increased engagement by 25% and boosted conversions by 30%, proving the impact of strategic design.

8.0

Launch

TEST

8.0

Launch

TEST

8.0

Launch

TEST

8.1

Launch

TEST

8.1

Launch

TEST

8.1

Launch

TEST

8.2

Launch

TEST

8.2

Launch

TEST

8.2

Launch

TEST

Project Takeaways:

Project Takeaways:

Project Takeaways:

Empathy amplifies impact

Empathy amplifies impact

Empathy amplifies impact

Framing this as a business problem alone would have diluted its message. Prioritizing user needs made the campaign stronger and more resonant.

Physical interaction was the core of immersion. Full-body mechanic turned passive frustration into active agency, making emotions tangible.

Framing this as a business problem alone would have diluted its message. Prioritizing user needs made the campaign stronger and more resonant.

No problem is too simple

No problem is too simple

No problem is too simple

What seemed like a misperception was rooted in deeper systemic issues. A thorough understanding of the problem space led to a more effective solution.

What seemed like a misperception was rooted in deeper systemic issues. A thorough understanding of the problem space led to a more effective solution.

What seemed like a misperception was rooted in deeper systemic issues. A thorough understanding of the problem space led to a more effective solution.

Messaging is part of UX

Messaging is part of UX

Messaging is part of UX

Beyond visuals and interactions, clear, trust-driven communication shaped how users engaged with the brand and its mission.

Beyond visuals and interactions, clear, trust-driven communication shaped how users engaged with the brand and its mission.

Beyond visuals and interactions, clear, trust-driven communication shaped how users engaged with the brand and its mission.

CURRENTLY:

Soaking in the warmth because thank GOD the temperature is in plus!

LINKS

LinkedIn

CONTACT

fatimafareedkapadia@gmail.com

+1 (403) 651-4512

@ 2025 Fatima Fareed, All Rights Reserved

Made with love and lots and lots of chai <3

CURRENTLY:

Soaking in the warmth because thank GOD the temperature is in plus!

LINKS

LinkedIn

CONTACT

fatimafareedkapadia@gmail.com

+1 (403) 651-4512

@ 2025 Fatima Fareed, All Rights Reserved

Made with love and lots and lots of chai <3

CURRENTLY:

Soaking in the warmth because thank GOD the temperature is in plus!

LINKS

LinkedIn

CONTACT

fatimafareedkapadia@gmail.com

+1 (403) 651-4512

@ 2025 Fatima Fareed, All Rights Reserved

Made with love and lots and lots of chai <3